Legal

Refund Policy

Last updated: April 2026 | Kana Daily

Summary

We offer a 14-day refund window from your initial purchase date. If you are not satisfied with Kana Daily Premium, contact us within 14 days and we will issue a full refund, no questions asked.

Subscription Model

Kana Daily Premium is a monthly recurring subscription billed through Paddle, our payment processor. You are charged at the start of each billing period.

You can cancel your subscription at any time from your account settings. Cancellation stops future charges but does not automatically trigger a refund for the current period.

Eligibility for Refunds

Refund requests made within 14 days of initial purchase are eligible for a full refund.
Refund requests for renewal charges must be made within 7 days of the renewal date.
Only one refund per customer is permitted.
Accounts that have violated our Terms of Service are not eligible for refunds.

How to Request a Refund

Email us at support@kanadaily.app with:

The email address used to purchase
Your Paddle order ID (found in your purchase confirmation email)
A brief reason for the refund (optional but helpful)

We will process your refund within 5 business days. Refunds are returned to your original payment method.

Non-Refundable Situations

Requests made after the refund window has expired
Partial month refunds for mid-cycle cancellations
Accounts suspended for Terms of Service violations
Activation codes that have already been redeemed

Cancellation

You may cancel your Premium subscription at any time. After cancellation, you retain Premium access until the end of your current billing period. No further charges will occur.

To cancel, go to your profile in the app and select "Manage Subscription," or contact us directly and we will cancel it for you.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the new policy.

Questions about a refund?

Email us at support@kanadaily.app and we will get back to you within 1-2 business days.